Don't gamble with your community. Verint is your best bet!
We chose to migrate our robust, customer support community to the Verint/Telligent platform two years ago. Our public, external community …
Overview
What is Verint Community?
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired…
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Senior Community Strategist
Analog Devices (Electrical & Electronic Manufacturing, 10,001+ employees)
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What is Verint Community?
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.
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What is Verint Community?
Verint® Community™, formerly known as Telligent, is an online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce.
Verint Community can be used to reduce demand for support, elevate the voice of the customer, and enhance team productivity.
The vendor states that customers have seen, for example, >40% average decrease in support cases within the first 6 months of adoption, and 33% YoY decrease in support costs.
Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems.
Verint Community Features
- Supported: Discussion and Q&A Forums w/Verified Answers
- Supported: Blogs
- Supported: Wikis
- Supported: Knowledge base
- Supported: File/Resource Gallery
- Supported: Polls
- Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
- Supported: Gamification
- Supported: Member Presence Indication / Expert Finder
- Supported: Private Messaging
- Supported: Reputation Scoring Model
- Supported: Content and People Recommendation Engine
- Supported: Engagement Reporting (w/ Data Visualization)
- Supported: Flexible UI configurable at site and group level
- Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
- Supported: Automation Studio : Built-in Developer Tools
- Supported: Widget Studio : Built-in Developer Tools
- Supported: Theme Studio : Built-in Developer Tools
- Supported: Articles
- Supported: Ideation
- Supported: Marketplace
- Supported: Mobile
Verint Community Screenshots
Verint Community Videos
Customer Story: Analog Devices Advances Digital-First Engagement for Customers and Employees
Verint Community product DEMO
MyOlympus Community Promo
Hear how Verint Community provides Lenovo, a global technology company employing 82,000 people around the world and serving millions of customers every day in 180 markets, with a unified platform to host its global communities and maximize the opportunity for engagement across its business segments.
Verint Community Integrations
Verint Community Competitors
Verint Community Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request |
Verint Community Downloadables
Frequently Asked Questions
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.
Higher Logic Thrive, Salesforce Experience Cloud, and Khoros Communities are common alternatives for Verint Community.
Reviewers rate Support Rating highest, with a score of 10.
The most common users of Verint Community are from Enterprises (1,001+ employees).
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Reviews
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November 07, 2023
Don't gamble with your community. Verint is your best bet!
Score 10 out of 10
Vetted Review
Verified User
We chose to migrate our robust, customer support community to the Verint/Telligent platform two years ago. Our public, external community serves our customers' product support needs and is also utilized by ADI engineers across the organization. We made the decision to move to Verint/Telligent after careful analysis of several community platforms. Verint/Telligent checked "all the boxes" and fulfilled our business needs for a platform that could continue to grow and evolve with our community.
- A wealth of OOTB functionality, keeping customization light if preferred.
- Insightful analytics built into the platform.
- Automation rules that can be written to update permissions and send emails. (Lots of capability to tap into here.)
- You can control permissions down to the content level.
- Accessing user view widgets for personalization.
- Blogs can be saved in draft state for editing and can be set to publish at a future date. I schedule out 3-4 weeks of content at a time!
- Because of the detailed permission structure it can take some time to assign permissions to new groups. I believe Telligent is working on permission inheritance for a future release.
- Cannot edit tags without editing content.
- Would like to be able to report on content by keyword. Results such as how many pieces of content contain a specific keyword, when they were created and by whom. Tag cloud is available but would like a report to share with our business units.
- Verint does not market this hidden gem.
November 03, 2023
Verint Community gives you all of the tools you need to manage a robust community for your customers
My company uses Verint Community to host and manage our online user community, connecting our customers, partners, employees, and anyone else interested in our products. Members share experiences, help solve technical challenges, stay up-to-date on company updates and product releases, access our training resources, and much more. The platform is extremely flexible and customizable, so the digital customer experience fits extremely well within our existing branding, making the site feel like "ours" instead of other platforms which are more obviously "an X community with the customer's branding and color scheme." This also gives the ability to configure the community actions and user experience to fit our needs on a whole-site and per-group basis, so the community can be the right thing, in the right place, at the right time, for all users. We also have moments where it feels like we've barely scratched the surface of what's possible and look to continue to leverage the flexibility extensively over the next year and beyond.
- Customization/flexibility - The platform can be truly made "yours." How far to take this can depend on what skillsets or budget you have available for customizations, but customers have an opportunity to provide an unparalleled experience for members. Almost every aspect of the site experience can be configured which seems to be a unique offering.
- Customer service - They have a very active community filled with fellow community managers and developers who are eager to support one another. The Verint staff is extremely engaged, always offering to help, accessible and transparent when sharing insights, and generally pleasant and supportive! The ideas for improvements that I've received from the Verint team or fellow customers have been invaluable.
- Affordable - In our vendor selection process, Verint came in among the lowest in price AND highest in value.
- Flexible hosting environment - Choose if you want them to host and manage the back end, or if you want to host yourself. Not having to worry about server maintenance is a huge weight off the customer's shoulders, and you don't have to decide whether to sacrifice hosting for flexibility.
- Integrations - The platform API is robust and well-documented, so you can integrate the site in any way you want into your existing systems if you have the proper knowledge.
- Edit - After doing some roadmap planning with my team for the next year, I'm extra excited about this flexibility. We've planned out some really interesting and impactful updates for our community members that would likely not be possible (or as easy) on other platforms.
- Transparent roadmap and ideation process - The Verint team really listens to their customers and implements improvements to the platform based on customer input. They readily share what's coming soon and keep realistic expectations on what will (or won't) be done and when.
- Edit - The most recent roadmap updates seem to have a well-planned schedule over the next year or so and are looking to benefit new and existing customers. Not all of the new functionality is relevant to me specifically, but I'm excited about the updates and how they'll impact me as an administrator and my community members.
- More flexible reporting - There are a lot of reporting options, but the inability to create your own custom reports is a challenge. I know this is a pain point for other customers and the Verint team is working on better ways to improve this. This can also be worked around by pulling data from the APIs or exporting to Excel and manipulating it in other ways which are not ideal, but worthwhile if the needs arise.
- Upgrade process - This can be cumbersome and daunting, even on a site hosted by Vertint. There is still a lot of responsibilty placed on the customer/site admins, but upgrades aren't forced either as the customer gets to choose when to perform the upgrade.
- Exporting - individiuaul content details are difficult to export from the system (e.g. a list of forum posts or ideas)
We use the Verint Community for both internal and external audiences. For our more than 40,000 customer users, it is an ideal collaboration tool and provides an efficient and easy way for us to serve up the resources they need to effectively use our solutions. Verint also serves as a primary communication tool for our internal employees, allowing them access to employment resources and news when they need it.
- Great customer service!
- A variety of notification options for end users to choose from
- Role based permissions
- Blog posts can be saved as drafts and scheduled
- Would like to see OOTB reports listing subscribers
- Permission settings within specific groups could be improved
September 19, 2022
Good place to start. bad for reporting and customization
We use it mostly as an organic community (Q&A, discussions, etc.) of users and experts answering other users' questions on the support side, providing an extra layer of support and on the marketing side, posting blogs and relevant product information, features, and overall one-way communications to all of our customers and future customers.
- Notifications
- Role assignment
- Automated moderation/integration with Akismet
- SEO
- Moderation interface
- Out of box customization
- Better admin interface
Score 8 out of 10
Vetted Review
Verified User
Verint Community is used as the platform that hosts an external online community to support connecting early childhood systems builders and professionals across the United States. It allows for peer-to-peer connections to form organically, provides a place for people from different organizations to work together on complex problems, provides a place for members to crowdsource and discuss resources from across the early childhood field, and ask for help and guidance from peers.
- Open API allows for integrations and custom development work so that you can enhance the out-of-the-box features
- Flexible back-end system administration and design elements that allow you to create the user experience that makes sense for your community and use cases
- Strong discussion forum functionality with multi-level threading
- Ability to create an online community that has public-facing groups and content as well as member-only, private, and secret groups.
- Search is strong
- While still not ideal, the reports/analytics are stronger than some other community platforms
- The user experience out-of-the-box could be improved, especially the new member onboarding and welcoming experience. For example, it isn't easy for users to figure out how to subscribe to the various applications that are turned on for a group (blog, calendar/events, wikis, ideas); by default group members are only subscribed to discussion forums. We wish that system admins could define default notification, subscription, and email digest settings for users.
- The design of some of the widgets could be improved and made consistent across application types.
- You can do anything you want with the Verint Community platform if you have a developer or a development team -- if you don't, it can be costly to enhance the out-of-the-box features to get the experience you are trying to build for your members.
- The Automation Rules that have been enhanced recently hold a lot of promise, but need to be made easier for a non-programmer. Some standard automation rules need to be created in order to support driving desired member behaviors.
- The system does not allow for file collaboration and isn't integrated out-of-the-box with file storage platforms like Google Drive, Box, Dropbox, etc. -- having version control on uploaded files would be a welcome enhancement. This would allow us to build collaboration groups where people from various organizations could more easily collaborate together on files.
September 11, 2020
THE Ideal Solution for Both Internal and External Communities!
Score 10 out of 10
Vetted Review
Verified User
Our organization uses Verint Community to ensure that all employees have access to the knowledge, resources, and networks they need to do their jobs whether it's asking questions, sharing best practices, or collaborating with others. While it originally started with a focus on one segment of the company, it's since spread out across the organization allowing all our employees to come together in one location which has vastly improved cross-functional collaboration.
- Intuitive interface that has been well received by a wide range of employees.
- Ridiculously impressive moderation tools that have allowed a small community team to scale.
- Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
- Very strong search. Not quite Google good, but one of the best in platform searches encountered.
- Out of the box interface is excellent and requires little customization to get going.
- Permissions can be a bit time consuming since they must be set group by group instead of at an admin level.
- Needs more options for integration that don't require significant technical expertise.